🕒 The Patient Retention Playbook™

Updated for 2025: How to Finally Get Your Team Rebooking With Confidence—No More Nagging, Scripts, or Guesswork

This one-sheet system is changing the way clinic owners train their team—and it’s never been more essential in today’s tight hiring market.

May 22nd 2025

⏳ The Workshop Kicks Off In…

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Secure My Spot Now
Hi I’m Nicola, an award-winning business coach, osteopath, Google nerd. 
In the first decade of my practice as an osteopath I was miserable. I loved treating patients but I felt buried in all the work needed to run a practice.
Everything relied on me.
When I took the next natural step and hired an associate, their list was half-empty as my practice was reliant on my word of mouth. It just didn’t work.
Fast forward a few years and a lot of learning about marketing and mentoring, I had a great team and a practice that was profitable without me. 
When I’m not working with practice owners to grow and scale their businesses, you can find me watching action movies and trying not to eat too much cheese.

😬 If You’ve Tried “Training” Before and It Didn’t Work… Read This

Most clinic owners feel like they’re the only ones actually driving the business forward.
 You’re flat out with patients—while your team twiddles their thumbs, fails to rebook, and quietly costs you thousands.

You’ve tried chats, reminders, even training—but nothing sticks.
 They smile, nod… and still forget to rebook.
 Meanwhile, you’re spending time and money on marketing, only to watch clients walk out the door and never return.

And right now?

Recruitment is brutal.

It’s hard enough to find someone good—so when you finally do and they underperform, the impact is huge.

The truth?

Your team isn’t lazy. They’re just untrained in the one skill that changes everything: confident, prescriptive communication.

That’s exactly what we’ll fix—inside this live, up-to-date-for-2025 workshop.

You’ll walk away with one A4 document that changes the game, a system your team can use in consults immediately, and a mentoring process that keeps improving results week after week (without you doing more).

Secure My Spot Now

🎯 Here’s What We’ll Cover Inside the Patient Retention Playbook™

  • The One-Sheet Fix – Create the A4 tool that makes rebooking clear, easy, and non-negotiable (your team will actually want to use it).
  • The #1 Reason Clients Don’t Rebook – And how to eliminate it in less than 3 minutes—without awkward scripts or pressure.
  • Train the “Prescriptive Muscle” – Simple strategies that help your team get stronger, more confident, and more consistent with every consult.
  • From Vague to Clear – How to shift your team’s language so clients know exactly what’s next—and actually book it.
  • The Silent Saboteurs – Spot the 3 subtle ways your team is losing rebookings right now (and fix them in real time).
  • The Rebooking Confidence Code – What to say, how to say it, and when to say it to keep patients coming back without pushback.
  • Mentor Without Micromanaging – Use the 3-Step Mentoring System to support your team’s growth—without adding to your workload.
  • Create a Stand-Out USP – How this one-sheet becomes your team’s secret weapon for patient retention and promotion.
  • No More “It’s Just Not Working” Hires – A tool you can build into onboarding that gets new team members rebooking from day one.
  • Your Marketing’s Missing Piece – Why most campaigns fail without strong retention—and how this fixes the leak for good.
  • How to Deal with Resistance – What to do when team members “don’t see the point” or resist change (without friction or drama).
  • Built to Last – How to make sure what you install in this workshop keeps working for months (and team changes) to come.

📍 This is a LIVE, hands-on workshop

You’ll join real-time, implement on the spot, and walk away with a rebooking system ready to roll out immediately.

Date & Time:
🕗 Wednesday, May 21st at 8:00 PM (UK - BST)
🕓 Wednesday, May 21st at 3:00 PM (New York - EDT)
🕘 Thursday, May 22nd at 5:00 AM (Sydney - AEST)

 Investment:
 Just £47 for the full 2-hour workshop, tools, and templates.

(That's $87 Canadian dollars, $97 AUD and $62 USD)

Can’t make it live?
 No problem—you’ll get the full recording delivered within 24 hours.

Limited spots - don't delay

Spots are limited so every clinic owner gets their questions answered and the support they need.

🎁 You’ll Also Get These Bonuses:

Bonus #1:
The Patient Retention Playbook™ One-Sheet Template

The exact framework we’ll build in the workshop—just fill in your version and hand it to your team.

Bonus #2:
The 3-Step Rockstar Formula

This post-workshop mentoring system helps you turn average team members into confident rebookers—without adding more to your plate. Just show up and follow the steps.

Bonus #3:
Workshop Recording (Lifetime Access)

Can’t make it live? Want to revisit? You’ll get full access to the replay within 24 hours to revisit anytime—or use to onboard new team members.

Your rebooking problem won’t fix itself—but this workshop can.

Fill in this Form to Secure Your Spot in the Workshop for just £47